Refund policy

Return & Refund Policy

I want you to be happy with your Nekofy order. Returns may be requested within 30 days of delivery for eligible items.

Returned items must be unused, undamaged, and returned in their original condition. Customers are responsible for return shipping costs unless the item arrived damaged, defective, or an incorrect item was sent.

Original shipping charges are non-refundable unless the return is the result of an error on my part.

Items that cannot be returned

The following items are generally considered final sale:

  • Personalized or customized products

  • Products created specifically to a customer's requested specifications

  • Digital products or downloadable files

  • Design services

  • Printing or custom service orders after production has begun

  • Items clearly marked as final sale

If your order arrives damaged, defective, or incorrect, please contact support@nekofy.net with your order number and photos of the issue so I can help make it right.

Cancellations

Orders may be canceled within 24 hours of purchase.

After 24 hours, I may have already started producing, preparing, or submitting your order for fulfillment. You are still welcome to contact me, and I will accommodate a cancellation when possible, but cancellations are not guaranteed once production has begun.