Shipping policy

Shipping Policy

Nekofy is a small independent shop, and many products are made, prepared, or processed specifically for each order.

Processing time

Most Nekofy-made and made-to-order products require approximately 1–2 weeks of processing time before shipment.

Processing time is the time required to prepare your order and does not include carrier transit time.

You will receive a shipping confirmation and tracking information when your order has been shipped.

Delivery time

Delivery times vary depending on the shipping carrier, destination, and service selected at checkout. Carrier delays are outside of Nekofy's direct control.

Some orders may contain products fulfilled from different locations or production partners. In these cases, your order may arrive in more than one shipment and you may receive multiple tracking numbers.

Address changes

Please verify your shipping address before submitting your order.

If you notice an incorrect address after ordering, contact support@nekofy.net or website chat as soon as possible. I will update it when possible, but an address cannot always be changed after an order has entered production or been shipped.

Lost, delayed, or damaged packages

If your package appears lost, significantly delayed, or arrives damaged, please contact support@nekofy.net with your order number and I will help investigate the issue.